Storage Blackwall Terms and Conditions
These Terms and Conditions set out the basis on which Storage Blackwall provides removal, transport, and storage services within the United Kingdom. By making a booking, using our website, or engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order or confirming any booking for our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company, or organisation requesting or using our services.
Services means any removal, transport, loading, unloading, packing, unpacking, storage, or associated services provided by Storage Blackwall.
Goods means the items, belongings, furniture, equipment, or property that we are asked to move, handle, or store.
Contract means the legally binding agreement between the Client and Storage Blackwall incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
Working Day means any day other than Saturday, Sunday, or a public holiday in the United Kingdom.
2. Scope of Services
We provide removal and storage services which may include, but are not limited to, household removals, office or commercial moves, short and long term storage, and associated loading, unloading, and transport of Goods. The exact scope of the Services for each job will be as set out in our quotation and the subsequent booking confirmation.
We reserve the right to decline any booking request at our discretion, including where the Goods or the premises present a health, safety, legal, or access risk, or where we reasonably consider that we cannot provide the Services as requested.
3. Booking Process
3.1 Quotations
Any quotation provided is based on the information supplied by the Client regarding the volume of Goods, property access, distance, dates, and any special requirements. Quotations are usually estimates rather than fixed prices, unless we explicitly state that a quotation is a fixed price. If the information supplied is inaccurate or incomplete, or if conditions change, additional charges may apply.
3.2 Making a Booking
A booking is not confirmed until we issue a written or electronic confirmation setting out the agreed date, time window, and broad scope of Services. By confirming a booking, the Client acknowledges that they have read and accept these Terms and Conditions.
3.3 Amendments to Bookings
Any request to change the date, time, address, or scope of the Services must be communicated to us as early as reasonably possible. Changes are subject to availability and may result in revised pricing. If we are unable to accommodate a requested change and the Client cancels as a result, the cancellation provisions in these Terms will apply.
4. Client Responsibilities
The Client is responsible for:
Ensuring that adequate and correct information is given to us during the quotation and booking process, including access details, parking restrictions, and any unusual or heavy items.
Ensuring that Goods are properly packed, labelled, and prepared for removal and storage, unless packing services are expressly included in the Contract.
Arranging suitable parking and any necessary permits or permissions for our vehicles at all relevant addresses.
Ensuring that all Goods to be removed or stored are made available at the agreed time and that someone with authority is present at collection and delivery, unless otherwise agreed.
Complying with all applicable laws and regulations relating to the Goods, including but not limited to health and safety, customs, and waste regulations.
5. Goods We Will Not Transport or Store
We will not transport or store:
Hazardous, explosive, flammable, or corrosive substances including gas cylinders, fuels, solvents, paints, and chemicals.
Illegal items, stolen goods, or anything that it would be unlawful for us to handle, transport, or store.
Perishable or temperature sensitive goods, including food and plants.
Live animals or any other living creatures.
Cash, bearer instruments, jewellery, precious metals, stones, or collections of exceptional value, unless we have expressly agreed in writing to handle such items and specific terms and charges have been agreed.
If any such prohibited items are included without our knowledge, we accept no liability for loss or damage, and the Client shall be responsible for any resulting damage, loss, cost, or claim incurred by us.
6. Price, Payments, and Charges
6.1 Pricing
The price for the Services will be as set out in our quotation or confirmation and may include charges for labour, vehicles, equipment, packing materials, storage, and any additional services requested. All prices are quoted in pounds sterling and are exclusive of VAT unless expressly stated otherwise.
6.2 Deposits and Advance Payments
We may require a deposit or full advance payment to secure a booking. Any required deposit or prepayment amount and due date will be stated in the quotation or booking confirmation. If the deposit or prepayment is not received by the due date, we may treat the booking as cancelled by the Client and apply the cancellation provisions in these Terms.
6.3 Payment Terms
Unless otherwise agreed in writing, all charges for removal and transport services are payable on or before the day of the move, and all storage charges are payable in advance for the period specified. We may withhold delivery of Goods or access to storage units until all outstanding sums are paid in full.
6.4 Late Payments
Where payment is not received when due, we reserve the right to charge interest at the statutory rate applicable to late payments and to recover any reasonable costs incurred in pursuing overdue sums. Continued non payment for storage may result in the exercise of our lien and potential sale or disposal of Goods as set out in these Terms.
7. Cancellations and Postponements
7.1 Cancellation by the Client
The Client may cancel or postpone a booking by giving us notice. The following charges may apply, based on the notice period provided before the agreed service date:
If more than seven Working Days notice is given, no cancellation charge may be applied, although any non refundable third party costs may be charged.
If between two and seven Working Days notice is given, we may charge up to fifty percent of the quoted price.
If less than two Working Days notice is given, we may charge up to one hundred percent of the quoted price.
For storage, if the Client terminates ongoing storage before the end of a pre paid period, no refund is due unless we expressly agree otherwise.
7.2 Cancellation by Storage Blackwall
We may cancel a booking or suspend Services where:
The Client is in breach of these Terms, including non payment.
We are unable to safely or lawfully carry out the Services due to access issues, safety concerns, or legal restrictions.
We are affected by events beyond our reasonable control, including severe weather, accidents, or industrial action.
Where we cancel due to our own fault and not due to the Client or events beyond our control, we will refund any prepayments for the cancelled Services as full and final settlement of any claim.
8. Storage Terms
8.1 Storage Period
Where we store Goods for the Client, storage will begin on the date we take Goods into storage and will continue until the Contract is terminated by either party in accordance with these Terms. Ongoing storage charges will apply for the entire storage period.
8.2 Access to Goods in Storage
Access to stored Goods is by prior arrangement and may be subject to handling or access fees. We may refuse access if there are unpaid charges or if access would compromise the security or safety of the facility or other clients.
8.3 Lien and Disposal of Goods
We have a lien over the Goods for all unpaid charges owing to us in relation to the Goods, including removal, transportation, and storage charges. If amounts due remain unpaid after reasonable notice, we may, following further written notice to the Client, sell or otherwise dispose of some or all of the Goods to recover our charges and any associated costs. Any surplus, after such costs have been deducted, will be held for the Client.
9. Liability and Limits
9.1 Our Liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited to the lower of the repair or replacement cost of the affected item or a reasonable maximum per item or per consignment, as specified in the quotation or confirmation. If no amount is specified, a standard limit per shipment will apply according to our internal policy.
We are not liable for any loss or damage where:
The loss or damage arises from wear and tear, inherent defects, or natural deterioration.
The Goods are not adequately packed or protected by the Client, and we did not provide the packing service.
Loss or damage results from handling of Goods against our advice or in circumstances where we warned about a risk.
The loss or damage is caused by events beyond our reasonable control such as natural disasters, severe weather, acts of terrorism, war, or civil unrest.
9.2 Indirect and Consequential Loss
We shall not be liable for any indirect or consequential loss, including loss of profit, revenue, opportunity, or goodwill, or for losses that were not reasonably foreseeable at the time the Contract was made.
9.3 Client Indemnity
The Client shall indemnify us against any claims, costs, or expenses incurred as a result of any breach by the Client of these Terms, including but not limited to the inclusion of prohibited items, failure to comply with waste regulations, or failure to obtain necessary permissions or permits.
10. Insurance
We recommend that the Client maintains adequate insurance cover for their Goods during removal, transport, and storage. Where optional insurance is offered by or through us, the terms, conditions, limits, and exclusions of the relevant policy will apply. It is the Client s responsibility to understand the policy terms and to decide whether the level of cover offered is appropriate for their needs.
11. Waste and Environmental Regulations
We operate in compliance with applicable UK waste management and environmental regulations. The Client must not request that we dispose of items in a manner that would breach any legal or regulatory requirements. We may decline to remove or dispose of items where we reasonably believe that doing so would contravene waste or environmental regulations.
Where we agree to remove waste or unwanted items, charges may apply based on the type and volume of waste and any disposal fees incurred. The Client is responsible for ensuring that any items given to us for disposal do not include hazardous or prohibited materials unless we have expressly agreed in advance in compliance with applicable law.
12. Access, Health and Safety
The Client must ensure that safe and reasonable access is available at all locations where we are required to collect, load, unload, or deliver Goods. This includes providing clear access to doors, stairways, lifts, and corridors, and informing us of any restrictions, steps, narrow passages, or other factors that may affect safe handling.
We may refuse to carry out any part of the Services where, in our reasonable opinion, doing so would create an unacceptable risk to health or safety, or where the access or conditions are significantly worse than those described at the time of quotation.
13. Complaints and Disputes
If the Client wishes to raise a complaint regarding the Services, they should do so as soon as reasonably possible, giving full details of the issue and the Goods or part of the Service concerned. Complaints concerning loss of or damage to Goods should be notified to us in writing within a reasonable period after the issue is discovered.
We will aim to investigate and respond to complaints promptly and to work with the Client in good faith to reach a fair resolution. Any admission of liability or settlement will be subject to the limitations and exclusions set out in these Terms.
14. Privacy and Data
We collect and process personal data necessary to provide our Services, including contact details, addresses, billing information, and any relevant instructions. We process such data in accordance with applicable data protection laws in the United Kingdom. Personal data will only be shared with third parties where required to deliver the Services, comply with legal obligations, or with the Client s consent.
15. Variations to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client s booking or at the commencement of Services will usually apply to that Contract, unless a later version is expressly agreed by both parties. Any variation to these Terms must be agreed in writing by us to be effective.
16. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as severed from the remaining provisions, which shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Client and Storage Blackwall, are governed by and interpreted in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with the Services or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.
By confirming a booking with Storage Blackwall or using our removal and storage services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
